Listen...to each other

🌟 Meet UX designer and innovator Aditi Shukla of the ELCA 🌟

Aditi Shukla is an Innovation Partner (Operations) on the ELCA Innovation Team, bringing expertise in user experience (UX) research, facilitation, and strategy. She works alongside teams across the ELCA to apply human-centered design, fostering collaboration and co-creating solutions that reflect the needs of those they serve.

1. What’s a small but meaningful way you show others they’re truly heard? The punctuated pause - rather than immediately responding, staying in the pause allows true vulnerability to surface. Some of the most meaningful sharing I've experienced has happened in those moments, and being present through it can be a profound way of showing care.

   
   

2. What advice would you give to others who want to build stronger connections within their faith communities? True listening requires curiosity, patience, and a willingness to understand beyond the surface. Rather than reacting defensively or taking things personally, asking thoughtful questions allows us to uncover deeper needs, and when we respond with care to what people truly need - rather than what we assume - we cultivate trust, accountability, and stronger relationships.

   
   

3. What is one book that shaped your approach to ministry? Being part of the ELCA Innovation Team and working collaboratively with people across different parts of the church, 'The Art and Science of Facilitation' by Marsha Acker has been a wonderful guide. It offers valuable insights on 'sitting in the storm' i.e. constructively facing any conflicts that arise with differing perspectives, ensuring that all voices are heard, and navigating conversations with intentionality.

   
   

4. What is one podcast you’d recommend? The 'Service Design Podcast' is a great listen for anyone interested in human-centered problem-solving and innovation. It features insightful conversations with design leaders and practitioners who share practical approaches to improving experiences and services. I also enjoy 'The Huberman Lab' podcast for its deep dives into neuroscience, behavior, and human potential - it’s always fascinating to learn how we think and why we do what we do!

   
   

5. Would you rather have the ability to see 10 minutes into the future or 150 years into the future? 150 years into the future! I believe in humanity's potential for good, and it gives me hope to imagine the creative solutions, communities, and innovations that could emerge - even when times feel challenging. Plus, let’s be honest - how amazing would it be to see if we’ve finally cracked teleportation or interplanetary travel?